big79Privacy Policy
This page describes what we collect when you use big79 and how we keep that data protected. We design our privacy approach around two principles: we collect only what we need to operate the platform and process withdrawals, and we never sell your data to third parties.
When you create an account on big79, you provide us with an email address, password, and basic profile information. When you deposit funds using DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a local bank transfer, we receive confirmation from the payment processor that the transaction completed—but we do not store your payment details directly. Your banking information stays with your bank or e-wallet provider.
We collect your gameplay data (which games you play, your bet history, your wins and losses) to calculate your account balance, generate your statement, and detect patterns that suggest fraud or underage access. We also collect your IP address, device type, and browser information for security purposes.
What we collect and why
When you register on big79, we create a record containing your email, username, hashed password, date of birth, and the timestamp of your account creation. We use this information to verify you are the account owner when you log in and to enforce jurisdiction rules that restrict access where local law does not permit online gaming.
During KYC (know-your-customer) verification, you upload a government-issued ID, proof of address, and a photo. We store these documents in encrypted format on servers hosted in data centres outside Indonesia—specifically in Singapore and Australia. Storing data outside your jurisdiction means we comply with data residency laws in those countries, but it also means your documents are subject to those jurisdictions' data-protection rules. We do not share these documents with third parties unless local law enforcement or a regulator in a supported jurisdiction requests them.
Every time you play a game—whether live blackjack at our Piala AFF-themed studio, a slot like Sweet Bonanza, or a sports bet on Liga 1 matches—we log the round ID, the outcome, your stake, and your win or loss. This data is used to calculate your account balance and to generate transaction history if you request it. We also use this data to identify accounts that may be operated by underage users or that show signs of fraud.
We log your IP address each time you connect to big79. During major events like Idul Fitri or Idul Adha, when player volume spikes, we use IP logs to detect if a single person is operating multiple accounts—a breach of our terms. We also check IP geolocation to confirm you are in a supported jurisdiction.
We do not knowingly collect data from users under 18. If we detect an account that appears to belong to a minor—based on date of birth during signup or patterns in account behaviour—we suspend it and delete the associated personal data within 30 days unless local law requires us to retain it longer.
Cookies and tracking
We use session cookies to keep you logged in while you play. These cookies expire when you close your browser or after subject to verification of inactivity. We also use persistent cookies (stored for up to one year) to remember your preferred language and your last-known device so we can speed up login on your next visit. We do not use tracking pixels or third-party analytics cookies that follow you across other websites.
Your rights and our commitments
We at big79 commit to the following: we will delete your account data within 60 days of your request, provided you have no pending withdrawals or disputes. We will provide you with a copy of your personal data and your complete game history in plain text if you ask. We will not store your password in readable form—it is encrypted the moment you set it. We will notify you within 48 hours if we believe your account has been compromised, and we will help you reset your password.
If you believe we have violated your privacy rights, you can contact our support team using the live chat on big79 or by emailing our data-protection officer. We will acknowledge your complaint within 5 business days and respond with a detailed explanation within 30 days. If you remain unsatisfied, you have the right to lodge a complaint with the data-protection authority in your home country.
We may update this policy from time to time to reflect new laws or changes to how we operate. If we make material changes—such as adding new types of data collection or changing how we use your data—we will notify you by email at least 30 days before the change takes effect. Continuing to use big79 after the notification date means you accept the updated policy.